{"id":94,"date":"2026-06-08T15:29:06","date_gmt":"2026-06-08T12:29:06","guid":{"rendered":"https:\/\/www.allalettera.fi\/tietosuojaseloste\/"},"modified":"2026-07-27T15:04:45","modified_gmt":"2026-07-27T12:04:45","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/www.allalettera.fi\/en\/privacy-notice\/","title":{"rendered":"Privacy Notice"},"content":{"rendered":"

Updated: 27 July 2026<\/em><\/p>\n

1. Data controller<\/h2>\n

Alla Lettera Ltd
\nBusiness ID: FI-18723127
\nArppentie 2, FI-80170 Joensuu, Finland
\nEmail: info@allalettera.fi
\nPhone: +358 40 828 2380
\nWebsite: allalettera.fi<\/p>\n

2. Contact person for data protection matters<\/h2>\n

Ms. Jaana Hokkanen
\nEmail: jaana@allalettera.fi
\nPhone: +358 40 828 2380<\/p>\n

3. Scope of this notice<\/h2>\n

This Privacy Notice describes how Alla Lettera Ltd processes personal data in connection with its translation, localization, proofreading, terminology, content editing, and possible AI-related expert services. It applies to website visitors, individuals making contact, clients, prospective clients, business partners, and other stakeholders.<\/p>\n

4. Categories of personal data<\/h2>\n

The following categories of personal data may be processed:<\/p>\n

    \n
  • Basic contact and identification details, such as name, email address, phone number, company name, job title, and billing details<\/li>\n
  • Information related to enquiries, quote requests, and assignments<\/li>\n
  • Customer relationship information, such as contracts, orders, billing details, and communication history<\/li>\n
  • Project management information, such as schedules, language versions, file types, delivery instructions, and quality assurance information<\/li>\n
  • Personal data included in materials provided by the client, where such data appear in materials submitted for translation, localization, review, or related language services<\/li>\n
  • Marketing and newsletter preferences, including consents and opt-outs<\/li>\n
  • Technical data related to use of the website, such as IP address, browser information, device information, log data, and cookie data<\/li>\n<\/ul>\n

    5. Purposes of processing<\/h2>\n

    Personal data may be processed for the following purposes:<\/p>\n

      \n
    • Responding to enquiries and handling quote requests<\/li>\n
    • Providing translation, localization, proofreading, and other language services<\/li>\n
    • Managing projects, communications, delivery, and quality assurance<\/li>\n
    • Maintaining customer relationships and fulfilling contractual obligations<\/li>\n
    • Invoicing, accounting, and other administrative tasks<\/li>\n
    • Ensuring the functionality, security, and development of the website<\/li>\n
    • Improving services, processes, and customer experience<\/li>\n
    • Conducting marketing where there is a lawful basis for doing so<\/li>\n
    • Complying with legal obligations<\/li>\n<\/ul>\n

      6. Legal Bases for Processing<\/h2>\n

      Depending on the circumstances, the processing of personal data is based on one or more of the following legal grounds:<\/p>\n

        \n
      • Performance of a contract or steps taken prior to entering into a contract, for example when handling a quote request or carrying out an assignment<\/li>\n
      • Compliance with a legal obligation, such as obligations relating to accounting<\/li>\n
      • The legitimate interests of the controller, such as managing customer relationships, developing services, ensuring information security, and planning business operations<\/li>\n
      • The data subject\u2019s consent, for example in relation to newsletter subscriptions or non-essential cookies<\/li>\n<\/ul>\n

        7. Special note on client materials<\/h2>\n

        In translation and localization projects, materials provided by the client may contain personal data, such as names, contact details, CVs, contract information, user data, customer register data, or other personal data contained in documents. In such cases, Alla Lettera Ltd processes such materials primarily for the purpose of carrying out the client\u2019s assignment and only to the extent necessary for providing the agreed service.<\/p>\n

        As a general rule, the client is responsible for ensuring that it has the right to provide the materials for processing. Where necessary, the parties may separately agree on terms governing the processing of personal data, such as a data processing agreement.<\/p>\n

        8. Confidentiality and project materials<\/h2>\n

        All assignment-related materials are handled confidentially. Project materials, translation memories, term lists, comments, and other materials provided by the client are processed only for the purposes of carrying out the assignment, quality assurance, developing the agreed service, and handling possible complaints.<\/p>\n

        Where subcontractors, freelancers, proofreaders, or technical service providers are involved in the delivery of services, they are subject to appropriate confidentiality and data protection obligations.<\/p>\n

        9. Sources of personal data<\/h2>\n

        Personal data are obtained mainly:<\/p>\n

          \n
        • From the data subject directly<\/li>\n
        • From the client in connection with an assignment<\/li>\n
        • Through the website, contact form, or email<\/li>\n
        • From contract, billing, and project management systems<\/li>\n
        • From publicly available sources where this is necessary and lawful for the provision of the service<\/li>\n<\/ul>\n

          10. Disclosures and data processors<\/h2>\n

          Personal data may be processed with the assistance of the following service providers or parties to the extent necessary for providing the service:<\/p>\n

            \n
          • Website hosting and maintenance services<\/li>\n
          • Email and cloud service providers<\/li>\n
          • Project management and file-sharing services<\/li>\n
          • Invoicing, accounting, and payment service providers<\/li>\n
          • Analytics and marketing tools<\/li>\n
          • Subcontractors, such as translators, proofreaders, or specialists involved in localization<\/li>\n<\/ul>\n

            Personal data are disclosed to authorities only where required by law. Personal data are not sold to third parties.<\/p>\n

            11. Transfers outside the EU or EEA<\/h2>\n

            Personal data are not transferred outside the European Union or the European Economic Area.<\/p>\n

            12. Retention Periods<\/h2>\n

            Personal data are retained only for as long as necessary to fulfil the purposes described in this Privacy Notice or to comply with legal obligations.<\/p>\n

            Examples of retention periods include:<\/p>\n

              \n
            • Enquiries and quote requests: 12 months<\/li>\n
            • Customer and project data: for the duration of the customer relationship and thereafter for as long as necessary, for example in relation to complaints, contractual matters, or accounting obligations<\/li>\n
            • Invoicing and accounting materials: for the period required under applicable legislation<\/li>\n
            • Marketing-related data: until consent is withdrawn or the individual objects to the processing<\/li>\n
            • Project materials, translation memories, and term lists: for as long as necessary in view of the contract, the customer relationship, and the nature of the service<\/li>\n<\/ul>\n

              13. Rights of the data subject<\/h2>\n

              Under applicable data protection legislation, the data subject has the right to:<\/p>\n

                \n
              • Access their personal data<\/li>\n
              • Request rectification of inaccurate or incomplete personal data<\/li>\n
              • Request erasure of personal data where there is a legal basis for doing so<\/li>\n
              • Request restriction of processing in certain situations<\/li>\n
              • Object to processing in certain situations<\/li>\n
              • Request data portability where applicable<\/li>\n
              • Withdraw consent at any time where processing is based on consent<\/li>\n
              • Lodge a complaint with a supervisory authority<\/li>\n<\/ul>\n

                In Finland, the supervisory authority is the Office of the Data Protection Ombudsman.<\/p>\n

                14. Cookies and analytics<\/h2>\n

                The website may use cookies and similar technologies for technical operation, visitor statistics, service development, and marketing. Third-party analytics or embedded services may also be used.<\/p>\n

                Where non-essential cookies or third-party tracking tools are used, consent will be requested where required before such cookies are stored.<\/p>\n

                15. Data security<\/h2>\n

                Personal data are protected by appropriate technical and organisational measures. These may include restricted access rights, passwords, two-factor authentication, controlled file sharing, encrypted communications, backups, and secure working practices.<\/p>\n

                16. Changes to this Privacy Notice<\/h2>\n

                This Privacy Notice may be updated from time to time, for example if services, the website, the tools used, or applicable legislation change. The current version is published on the website.<\/p>\n

                17. Contact<\/h2>\n

                Requests and questions relating to data protection may be sent to:<\/p>\n

                Alla Lettera Ltd
                \ninfo@allalettera.fi
                \n+358 40 8282 380<\/p>\n","protected":false},"excerpt":{"rendered":"

                Updated: 27 July 2026 1. Data controller Alla Lettera Ltd Business ID: FI-18723127 Arppentie 2, FI-80170 Joensuu, Finland Email: info@allalettera.fi Phone: +358 40 828 2380…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"yoast_head":"\nPrivacy Notice - Alla lettera oy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.allalettera.fi\/en\/privacy-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Notice - Alla lettera oy\" \/>\n<meta property=\"og:description\" content=\"Updated: 27 July 2026 1. 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